1. Introduction
This Privacy Policy describes how Datapact AI Pty Ltd (“Datapact AI”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information in connection with our software, mobile applications, and online services (“Platform”).
This Policy applies to all modules of the Datapact system, including the driver app, control center, analytics dashboard, AI systems, and fraud prevention services.
2. Information We Collect
Datapact AI collects information necessary to provide and improve its services, including:
– Account and contact data: name, email, company information, and user credentials.
– Operational and telematics data: GPS location, vehicle identification, cargo tracking details, and time logs.
– Device data: operating system, version, and identifiers for security and functionality.
– Usage data: interactions, preferences, and error reports used to optimize system performance.
3. How We Use Information
Datapact AI processes personal and operational data for the following purposes:
– To deliver and maintain the Platform and related services.
– To ensure driver and operational safety.
– To detect, prevent, and mitigate fraud or cargo theft.
– To enhance system performance and AI analytics.
– To comply with legal obligations and contractual requirements.
4. Legal Basis for Processing
Processing of personal information is conducted under:
– The Protection of Personal Information Act (POPIA) of South Africa;
– The General Data Protection Regulation (GDPR) where applicable; and
– Applicable global data protection frameworks.
We process information based on consent, legitimate interest, and performance of a contract.
5. Data Sharing and Disclosure
Datapact AI does not sell personal data. We may share data:
– With authorized service providers performing functions on our behalf.
– With enterprise clients for operational monitoring under strict data agreements.
– When required by law, regulation, or to protect safety and property.
6. Data Security
We employ organizational and technical measures, including encryption, access control, and secure hosting, to safeguard personal and operational data against unauthorized access or loss.
7. Data Retention
Data is retained only for as long as necessary for the purposes set out in this Policy or as required by law. Retention periods depend on the type and context of the data collected.
8. User Rights
Users have the right to:
– Access their personal information.
– Request correction or deletion of inaccurate data.
– Object to processing or withdraw consent where applicable.
– Request data portability where supported.
Requests can be submitted via support@datapact.ai.
9. Cookies and Tracking
Datapact AI uses cookies and similar technologies to improve user experience and measure performance. Users may manage cookie preferences in their browser settings.
10. Location
DataDATAPACT AI collects and uses location data to provide real-time vehicle and job tracking, route monitoring, travel history, delivery progress updates, route deviation alerts, and operational security alerts. Location data may be accessed while a job is active and may be shared with authorised customer, transporter, driver, and admin users for logistics visibility, compliance, and safety purposes.
Why We Use Location Data
To track active transport jobs in real time
To show vehicle movement on maps
To monitor route compliance and delays
To generate travel history and operational alerts
To improve safety, security, and delivery accountability
11. International Transfers
Datapact AI operates globally. Data may be transferred and processed outside South Africa in compliance with GDPR, POPIA, and applicable international safeguards.
12. Children’s Data
The Platform is intended for use by adults in operational and business environments. We do not knowingly collect data from persons under 18 years of age.
13. Changes to This Policy
Datapact AI may update this Policy periodically. Updates will be reflected by the effective date shown below and communicated where legally required.
14. Contact Information
For privacy inquiries or data subject requests, please contact:
15. Background Location Access
DATAPACT AI collects and uses device location data, including background location access, to support logistics operations and real-time transport monitoring features within the application.
Location data may be collected while the app is running in the foreground or background during an active transport job. This information is used strictly for operational, compliance, safety, and tracking purposes.
Data We Collect
DATAPACT AI collects and uses location data to provide:
Real-time vehicle and job tracking
Route monitoring and navigation visibility
Travel history records
Delivery progress updates
Route deviation alerts
Operational security and safety alerts
Location data may be shared with authorised customer, transporter, driver, and admin users for logistics visibility, operational coordination, compliance, and security purposes.
Why We Use Location Data
We use location data to:
Track active transport jobs in real time
Display vehicle movement on maps
Monitor route compliance and identify delays
Generate travel history and operational alerts
Improve safety, security, and delivery accountability
Background location access is only used when required for active job tracking and logistics operations within the platform.
Datapact AI Pty Ltd
Email: support@datapact.ai
www.datapact.ai
Jurisdiction: South Africa